Jafra’s governance structure and organizational set up ensures the proper controls for monitoring the progress and activities of the organization at both the operational and programmatic levels. The governance of Jafra includes a Board of Directors, with a defined set of tasks, and a Managing Director which also has defined duties and responsibilities. The governance document highlights Jafra’s internal controls and regulations, specifying roles and responsibilities for each department. Jafra is committed to quality assurance in the delivery of its projects and this is maintained through its various policies (i.e. Child Protection, Gender Equality, MEAL, Duty of Care, Code of Conduct, Communications and standard operating procedures for each sector) and manuals (i.e. finance, procurement, HR, safety and security, anti-fraud).

Jafra’s main strength is its extensive field knowledge of the communities it serves and the local context and particularities of crisis settings. Jafra has been a long time key partner for international donors working in Syria at the start of the crisis. Its credibility and experience has allowed it to open an office in Lebanon and also work to serve vulnerable Palestinians and Syrian refugees. Jafra is able to mobilize volunteers to carry out relief efforts, always fostering an encouraging and productive work environment. It has access to critical geographical areas and refugee camps where it offers immediate assistance and outreach. This access along with its strong engagement with local stakeholders, civil society group actors, other NGOs, and local authorities, allows Jafra to have a great impact within the communities’ targets.